Scott Joseph's Server Training Course for Delaney's Tavern
A comprehensive guide to the basics of good restaurant service
Scott Joseph
What a Critic Looks For
What a Critic Looks For (text version)
FREE PREVIEWWhat a Critic Looks For Quiz
Types of Restaurant Service
Types of Restaurant Service (text version)
Types of Service Quiz
The various types of restaurants and the levels of service they require
The various types of restaurants and the levels of service they require (text version)
Types of Restaurants Quiz
Different types of Menus
À la Carte
Table d'Hote
Prix Fixe
Degustation
Types of Menus Quiz
Types of Menus Quiz -- Part 2
The Role of the Server in the Restaurant System
Role of the Server in the Restaurant System (text version)
The Qualities of a Server
Advantages and Disadvantages of Being a Server
Advantages and Disadvantages to of Being a Restaurant Server (text version)
Terms and Jargon
Familiar Terms and Jargon
Proper Grooming
Proper Grooming (text version)
Proper Placement and Handling of Flatware
Proper Placement and Handling of Flatware (text version)
Proper Placement of Glassware
Proper Placement of Glassware (text version)
The Scourge of the Rollup
The Scourge of the Rollup (text version)
The Use of Chargers and Show Plates
The Use of Chargers and Show Plates (text version)
Some Notes About Napkins
Some Notes about Napkins (text version)
Table Setting Quiz
How to Serve, How to Clear
How to Serve, How to Clear (text version)
How to Pour Water
Step-saving Efficiencies
Moving Through the Restaurant
Moving Through the Restaurant (text version)
Handling a Complaint -- and a Compliment
Handling a Complaint (text version)
Pivot-point Order Taking
Pivot-Point Order Taking (text version)
Basics of Proper Service Quiz
Chronology of the Guest Experience Part 1
Chronology of the Guest Experience Part 2
Chronology of the Guest Experience Part 3
Dont' Say That, Say This
Don't Say That, Say This (text version)
How to Speak (text version)
How to Speak
Introduction by Chef Anthony Albino
Artisan Grilled Caesar
Spinach and Berries Salad
Vegan House Salad
Tavern Wedge
Spicy Asian Shrimp Salad
Vegetarian French Onion Soup
Lobster Bisque
Cheese and Charcuterie Board
Vegan Butter Braised Cauliflower Skillet
Brie in Puffs
Mama Becky's Meatballs
Grilled Ham + Cheese
Vegan Paella
Almond Crusted Salmon
Beef Tenderloin
The Cuban
Nashville Hot Chicken Sandwich
Blue Crab Beignets
Blue Crab Flatbread
Crispy Shrimp Tacos
Mozzarella Burrata
Diver Scallop Shrimp + Grits
Tavern Burger
Roasted Mushroom and Burrata Flabtread
Honey Chili Balsamic Brussels Sprouts
Delaney's Tavern Menu Quiz
The Art of Upselling or How Not to Be Evil
Upselling and Suggestive Selling for Fun and (Extra) Profit (text version)
Conclusion