Scott Joseph's Server Training Course, Customized for Soco of Thornton Park
A comprehensive guide to the basics of good restaurant service
Scott Joseph
Welcome to the Soco family
What You'll Get from This Course
FREE PREVIEWWhat You'll Get from This Course (text)
FREE PREVIEWWhat a Critic Looks For
What a Critic Looks For (text version)
FREE PREVIEWWhat a Critic Looks For Quiz
Types of Restaurant Service
Types of Restaurant Service (text version)
Types of Service Quiz
The various types of restaurants and the levels of service they require
The various types of restaurants and the levels of service they require (text version)
Types of Restaurants Quiz
Different types of Menus
À la Carte
Table d'Hote
Prix Fixe
Degustation
Types of Menus Quiz
Types of Menus Quiz -- Part 2
The Role of the Server in the Restaurant System
Role of the Server in the Restaurant System (text version)
The Qualities of a Server
Advantages and Disadvantages of Being a Server
Advantages and Disadvantages to of Being a Restaurant Server (text version)
Terms and Jargon
Familiar Terms and Jargon
Proper Grooming
Proper Grooming (text version)
Proper Placement and Handling of Flatware
Proper Placement and Handling of Flatware (text version)
Proper Placement of Glassware
Proper Placement of Glassware (text version)
The Scourge of the Rollup
The Scourge of the Rollup (text version)
The Use of Chargers and Show Plates
The Use of Chargers and Show Plates (text version)
Some Notes About Napkins
Some Notes about Napkins (text version)
Table Setting Quiz
How to Serve, How to Clear
How to Serve, How to Clear (text version)
How to Pour Water
Grooming a Table
Step-saving Efficiencies
Moving Through the Restaurant
Moving Through the Restaurant (text version)
Handling a Complaint -- and a Compliment
Handling a Complaint (text version)
Pivot-point Order Taking
Pivot-Point Order Taking (text version)
Basics of Proper Service Quiz
Chronology of the Guest Experience Part 1
Chronology of the Guest Experience Part 2
Chronology of the Guest Experience Part 3
Dont' Say That, Say This
Don't Say That, Say This (text version)
How to Speak (text version)
How to Speak
The Art of Upselling or How Not to Be Evil
Upselling and Suggestive Selling for Fun and (Extra) Profit (text version)
Lake Meadow Naturals Deviled Eggs
Brunch Burger
Fried Chicken Biscuit Sandwich
“Bacon, Egg and Cheese” Shrimp and Grits
Chicken-Fried Cauliflower Steak
House-Made Dried Berry Granola
Soco-Style “Chicken and Dumplings”
The BEG Plate
Macaroni, Bacon and Three-Cheese Cassoulet
Fresh Skillet Corn Bread
Stuffed Brioche French Toast
Fresh Buttermilk Biscuits and Gravy with Crispy Pork Belly
Southern Fried Quail and Waffles
Home Made “Pop Tart” Pastries
Chicken-Fried New York Strip “Steak and Eggs”
Roasted Golden Beets with Goat Cheese and Arugula
Fried Green Tomatoes
Truffle-Infused Steak Tartare
Brunch Menu Quiz
Conclusion